All orders are shipped out Monday - Friday. Orders placed Friday - Sunday will be shipped out the following Monday/Tuesday.

Please allow 1-2 business days for orders to be processed before it ships. During sales and holidays allow 2-5 business days for processing before shipment.

Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder.

Please note that, when an order has been placed, our shipping department will start taking care of your order as soon as possible. Once the order is shipped, it will not be possible to cancel it. 

If for any reason you aren't able to find your tracking information anywhere, please contact us by email at cs@xrayjeans.com

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as potentially fraudulent. If you are sure that is not the case, please confirm the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.